The Head of Human Resource will be responsible for the overall management and implementation of HTIC Global - Human Resource Policies, Procedures, Guidelines, and Tools. He/She will work with the CEOs, Head of Business, and Senior Human Resource Partner, to ensure that organizational HR policies and procedures are adapted to the specific functions of Recruitment, L&D (Learning & Development), PMS (Performance Management System), Employee Experience, and HR strategy for business development planning, aiming to expand the BPO (Business Process Outsourcing) wing for HTIC global.

HR Business Development Planning:
• Present to and consult with mid and senior-level management on business trends with a view to developing new services, products, and distribution channels.
• Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in manpower and revenue.
• Use knowledge of the market and competitors, to identify and develop the company’s unique selling propositions and differentiators.
HR Strategic Planning & Execution:
• Manage the HR division and provide management oversight and leadership.
• Develop an HR strategy for HTIC clients which is in line with the organizations and global goals and objectives.
• Implement the company culture, values, and policies.
Hiring & Recruitment:
• Develop and implement manpower planning to meet the new/existing client requirements to have the needed staff with the right competence on time, both onsite and offsite.
• Oversee full-cycle recruitment process and directly recruit senior-level positions.
• Employ traditional sourcing strategies, actively network, and employ innovative, creative recruiting methods to hire the best talent.
• Facilitate and coordinate recruitment and selection process according to HTIC policies and procedures, set in place the recruitment team as appropriate.
• Coordinate recruitments and orientations/transition of both new/ transferring staff.
• Review and approve job position requests, and job descriptions and make recommendations, ensuring accuracy and consistency.
• Coordinate vacancy posting in internal and external media as appropriate.
• Coordinate interviews and provide interview outcome summary.
• Ensure the tracking system of the recruitment process and maintain the compilation of monthly reports on recruitment.
• Review all job offers and contracts – from the billing aspect.
Learning & Development:
• Oversee the training functions and ensure the daily/weekly/monthly programs are in order and facilitate and guide the training team as per the business objective and goals to deliver the right training program for the betterment of employees and the business unit.
Performance Management:
• Lead the performance management process including creating a plan to manage annual reviews, conduct training on goal-setting, utilize budgets to organize development activities and work one-on-one with managers and employees.
• Coordinate and ensure timely completion of the Monthly/ Quarterly/ Mid-Year & Annual performance evaluation process.
• Coordinate and ensure timely completion of the annual merit plan process.
• Review the PIP (Performance Improvement Plan)/Career Progression Plans periodically with the respective business heads and ensure timely communications with the employees to see the progress and success.
Employee Relations & Discipline:
• Lead all employee relations with professional grace; lead investigations to resolve issues/conflict in the workplace with close collaboration with HR Business Partner.
• Act as an impartial mediator in disciplinary procedures and ensure it is administered in an equitable and fair manner and meet all legal and labor regulations and requirements.
• Maintain an effective negotiation process and harmonious employee/employer relationship.
• Advise supervisors in determining appropriate disciplinary plans of action.
HR Team Management:
• Serve as the primary source of HR knowledge in response to employee and/or HRBP (Human Resources Business Partner) requests, be well versed in HTIC Global HR Policies, and provide weekly, monthly, and quarterly HR metrics as required.
• Ensure all Generalist HR activities are carried out in adherence to these standards.
• Work with the Senior Management team to determine workforce needs, identify human resource and competency gaps, and devise a development and workforce plan to facilitate onboarding good talents and staff retention.
• Manage, train, and mentor the HR team; create a detailed plan to build capacity for every HR staff, including performance objectives, recruitment, and commitment to development.
• Ensure that the HR team is working in a harmonized manner with consistency among application of policy throughout all offices, and identify and implement mechanisms to ensure cooperation, communication, and teamwork.
Employee Engagement:
• Plan and execute employee engagement programs to engage employees, motivate them, and raise performance levels.
HR – MIS:
• Coordinate all HR reports (weekly, monthly, and quarterly) preparations.
• Submit all HR reports or data requests on time.

• Excellent communication skills.
• Demonstrated success as an HR generalist, supporting employee groups of 200+ employees in multiple locations within the region or global environment.
• Demonstrated ability to identify, recommend, and implement best practice approaches that deliver rapid, consistent, and high-quality HR management and service provision in an emergency environment.
• Demonstrated ability to work, manage, and meet competing deadlines in a fast-paced, high-volume environment and on deadline.
• Aptitude for problem-solving and decision-making.
• Good knowledge of HRIS (Human Resources Information System) is preferred.

Education: Post Graduation in any stream with a minimum of 50%
Experience: 15+ years of experience required

• Sundays weekly off
• Alternative Saturdays are normal working day

Role: Head of Human Resources
Location: Kochi
Department: Support
Employment Type: Full-Time
Contract Type: Regular