The primary function of the role is to advise on and plan the visa/holiday requirements of the clients. The Consultant should communicate with clients to determine their needs, and then select the most appropriate options with required documents and holiday packages.

• Create happy customers and retain customers through the service provided.
• Provide consultation services to address potential clients’ interest in Visas, including establishing the suitability of the candidates' visa.
• The consultation will mainly be by email, telephone, chats, and Interakt.
• Present and market holiday packages and tourist visa services to current and potential clients.
• Prepare action plans to achieve monthly targets and to project the number of contacts to be made.
• Follow up on new leads and create referrals from existing leads. Identify sales prospects and contact prospects.
• Develop and maintain sales materials and current product knowledge. Establish and maintain current client and potential client relationships. Identify and resolve client concerns.
• Provide regular follow-up on inquiries received.
• Ensure no escalations are created in the sales process.
• Any other relevant duty as assigned by the Manager to assist with the smooth running of the organization.

• Target vs Revenue achieved with the primary
• Customer feedback rate
• Lead conversion
• Quality

• Excellent communication skills
• Work with the team to achieve and generate quality leads & sales from their respective region
• Good convincing power
• Strong desire to learn and self-motivated to achieve results

Education: Graduation in any stream with a minimum of 50%
Experience: 1+ years of experience required

• Friday fixed off
• Alternative Saturdays – Sundays are a normal working day

Role: Sales Consultant
Location: Kochi
Department: Travel
Employment Type: Full-Time
Contract Type: Regular