Job Purpose
The primary function of the role is to connect with the customer to ensure documents required for visa processing are complete and error-free and handed over to the customer on time.
Duties and Responsibilities
- Focus on completing the targeted handover with utmost care ensuring smooth visa processing.
- All enquiries from the customers are to be answered by giving clear information on the visa documentation status and related activities.
- Proofread the documents updated by the documentation team and ensure complete and correct information is shared with the customer.
- Follow up with customers for any pending documents required as per each country's rules.
- Ensure Google reviews are collected from the customers served and acknowledge their responses or feedback.
- Make sure that all calls/chats are acknowledged and information is passed on to the respective consultant via CRM (Customer Relationship Management.)
- The consultant confirms the Visa appointment and guides the customer through the entire process.
- Be updated with the changing rules and regulations of Visa for all countries and always showcase a learning attitude.
- Regularly check adherence to the visa application process and documentation requirements for all countries.
- Adhere to the internal process flow and SOP (Standard Operating Procedures) while handling operations and answering queries from customers.
- Conduct a thorough check of the details documented by the documentation team and share feedback with the consultants regularly.
- Keep track of pending follow-ups to collect complete documents for visa approvals.
- Be flexible to work in shifts
- Be proactive and empathetic towards customers.
Qualifications & Experience
Education: Graduation in any stream with a 50% score.
Experience: 2+ years of experience required
Job Details
Role: Operations Consultant - Travel
Location: Kochi
Department: Travel
Employment Type: Full-Time
Contract Type: Regular
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